EchoReachPrivacy Policy
EchoReach LLC · Effective November 12, 2026
EchoReach LLC ("EchoReach," "we," "us") provides AI receptionist and appointment booking services for small businesses. This policy explains what information we collect through this website and our services, how we use it, and the choices you have.
Information we collect
- Information you give us. When you book a setup call or contact us, we receive your name, business name, phone number, and email address.
- Client service data. When a business uses EchoReach, our AI agents answer calls and messages on that business's behalf. Those calls may be recorded and transcribed, and appointment details (name, phone number, date and time, service requested) are collected so the business can provide its services.
- Basic technical data. Standard web server logs (pages visited, browser type, approximate location) collected by our hosting provider.
How we use information
- To respond to inquiries and schedule setup calls.
- To set up, operate, monitor, and improve our clients' AI receptionist and booking services.
- To send service-related messages, such as appointment confirmations and reminders, on behalf of our clients.
Sharing
We do not sell personal information. We share information only with the service providers we use to run EchoReach (such as telephony, scheduling, payment, and cloud providers), only as needed for them to perform their work, and with the client business on whose behalf the information was collected. We may disclose information if required by law.
Text messaging
Appointment confirmations and reminders sent through our platform include opt-out instructions. Replying STOP ends promotional or reminder messages as described in the message you received; confirmations for appointments you booked may still be sent.
Data retention and security
We keep information only as long as needed to provide our services and meet legal and accounting requirements, and we use reasonable administrative and technical safeguards to protect it. No system is completely secure, and we cannot guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us. If your information was collected on behalf of one of our client businesses, we will direct your request to that business where appropriate.
Contact
EchoReach LLC · 1251 S Palm St, Gilbert, AZ 85296
Email: privacy@echoreachaz.com · Phone: (602) 935-8326
Changes
We may update this policy from time to time. The current version will always be posted on this page.