EchoReachTerms of Service
EchoReach LLC · Effective November 12, 2026
These terms describe the services offered on this website by EchoReach LLC ("EchoReach"). Client services are provided under a separate written AI Services Agreement signed before service begins; where that agreement differs from these terms, the signed agreement controls.
Services
EchoReach provides AI receptionist and appointment booking services for small businesses. We set up and manage AI phone agents that answer calls, book appointments, and send reminders. Related services include missed-call text-back, automated review requests, lead follow-up and customer reactivation, a website chat widget, and social and Google message auto-replies.
Pilots, setup, and subscriptions
- Pilot. The 14-day pilot costs $250, payable before the pilot begins. If you continue to a monthly plan, the $250 is credited toward your setup fee. If you do not continue, nothing further is owed.
- Setup fee. A one-time setup fee applies per plan and covers configuration and testing of your AI agent. It is due after your service agreement is signed, before go-live.
- Subscriptions. Monthly plans are billed in advance, month-to-month. There are no long-term contracts.
- Cancellation. You may cancel anytime. Service continues through the end of the paid billing period, and no further charges are made after cancellation.
- Refunds. Setup and pilot fees cover configuration work and service already performed and are not refundable once that work has begun. Monthly fees are not prorated for partial periods.
Your number and your data
You keep your existing phone number — our services work by forwarding, and your number remains yours. You own your customer data. We handle it only to provide the services, as described in our Privacy Policy.
About the AI service
EchoReach AI systems are automated communication tools designed to maximize lead capture and assist staff. They are not a substitute for your judgment on matters that require it, and service availability is subject to third-party telecommunications network uptime. Full terms, system limitations, and service parameters are set out in our standard AI Services Agreement.
Acceptable use
You agree to use our services only for lawful purposes and to provide accurate business information for your agent's configuration. You are responsible for the accuracy of the information your business gives us (hours, prices, policies, and similar details).
Liability
To the extent permitted by law, EchoReach's liability arising from services ordered through this website is limited to the amounts you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Contact
EchoReach LLC · 1251 S Palm St, Gilbert, AZ 85296
Email: jcbeck@echoreachaz.com · Phone: (602) 935-8326
Changes
We may update these terms from time to time. The current version will always be posted on this page.